CAVU

Billing: Outsource or In-House?

The decision of whether to keep billing in-house or outsource it is critical for your clinic.
Whichever you choose, with MedSoft, we've integrated billing directly into the EMR system.

Cost

Billing comes at a cost regardless of which option you choose. In-house billing brings with it the cost of hiring, training, and maintaining salary, benefits, and software costs for the staff necessary to manage your billing. Outsourcing your billing is generally accepted as less expensive. Since outsourced billing is usually charged as a percentage of collections, however, it is often a variable expense month-to-month. Be sure to ask about a flat-rate plan if this is of interest to you.

Staffing

To manage billing in-house, you need knowledgeable, trustworthy, and reliable staff. Depending upon clinic size, more than one biller is usually ideal, so that out-of-office time does not impact your clinic revenue flow. It's critical that your staff stay up-to-date on training and trends to ensure that your clinic is maximizing revenue potential. Outsourcing your billing takes this overhead cost off your plate. A billing team will maintain training and staffing at their expense rather than yours.

Transparency

One benefit of doing your billing in-house is that you know where things stand. If you don't, you can just walk a few steps to someone's desk and ask. CAVU understands the importance of knowing where your revenue is while in process. Our system is 100% transparent, so you see every step that occurs in the billing process. More importantly, you have widgets and reports that show you exactly how things are performing. With a few quick glances, you'll know precisely what is happening and how things are trending.

Support

There are pros and cons to both options in regards to support. An in-house biller is available in your building for questions from both staff and patients. With outsourced billing, a face-to-face option doesn't exist. To ensure optimal customer service (for both clinic and patients), CAVU Billing will always respond to inquiries/requests in 24 hours or less. Additionally, MedSoft has a built-in feature for clinic staff and billers to schedule tasks for each other, and follow up to ensure completion.

Trends

One widely recognized benefit of an outsourced billing company is trending data. Because a billing company does billing all day every day, for multiple different clients, they see trends within the industry. A billing company, just through sheer volume, sees more data daily than an in-house biller would, and thus, can make more adaptations. CAVU likes to share this kind of information with you to benefit your clinic, so check out our blog for trends we've been noticing.

Fees

Hidden fees can be a concern with outsourced billing. At CAVU, we prefer transparency. Our services include all billing (electronic, paper, primary, secondary, tertiary, private, goverment, cash pay, initial billing, follow-up billing, appeals, denials, etc), patient statements, payment posting, and working with your clinic to insure proper copays are collected. Talk with us about extra fees for outside collection agency set-up, insurance carrier set-up, and COB processes.

Clinics Say..

We're humbled and inspired by the clinics we work with every day - they change patients' lives.
We're passionate about supporting them with the best tools so that they can continue to do so.

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MedSoft coupled with CAVU Billing truly makes you feel like you have in-house billing without the cost. It runs in a system where you can see your financials on a daily basis and gives you the answers you need to make educated decisions for your business, but also handles patient questions with confidence.

Emily, Office Manager — Synergy PT
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Billing manager Robert is readily available to help patients/clients with billing concerns. He’ll speak directly to patients and help them understand how their billing statements and insurance work and resolve any issues should they occur. Robert clearly has lots of experience working with all aspects of the billing industry and is able to provide answers for all different types of scenarios as they arise.

Brianne, PT, DPT, FAFS, and Co-Owner — Body Synergy Physical Therapy, Inc.
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CAVU is one-of-a-kind. It allows our small business to operate on all cylinders while contributing to growth and hassle-free day-to-day activities. It takes the work out of the work and allows us to be better employees and give our patients the customer service they deserve.

Emily, Office Manager — Synergy PT
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Not only does Medsoft streamline clinical documentation, but it also provides the tools that allow me to quickly perform administrative tasks, help me identify the effectiveness of our daily operations, and analyze performance of the entire practice. Medsoft has granted me more time to focus what I love to do best…working with patients, while helping me run an efficient and thriving business.

Leizl, PT, FAFS — Body Synergy Physical Therapy, Inc.
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The customer service is stand-up. The excitement they have to help in any situation makes you believe they are a part of your team. Their mission to help us be successful, work in a way that promotes a positive environment, and encourage growth is unmatched and we are beyond lucky to have them and this program on our side.

Emily, Office Manager — Synergy PT
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One of the great advantages of Medsoft is that components of it are truly customizable to your practice, allowing you flexibility you won’t find in other stock software. You will have a dedicated liaison anytime you need to create a customized solution to incorporate Medsoft into your office workflow.

Brianne, PT, DPT, FAFS, and Co-Owner — Body Synergy Physical Therapy, Inc.

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